Privacy Policy & Cookies
In short
1) We will only use your data to make your experience better
2) We'll protect your data like it's our own
3) We'll always talk your language - no nonsense, no surprises
4) No spam, you decide what and how you hear from us
5) Only the essentials - if we don't need it, we'll delete it
We are 100% committed to protecting your privacy and security. We are customers ourselves, so we totally appreciate and respect how important privacy is.
For all Auricle services, the data controller (the company that’s responsible for protecting your privacy) is BROOKS&GRANT Limited.
How we collect your personal information and why
We may need to collect personal information about you, and there are different ways that we might do so; this privacy notice tells you what to expect when we collect personal information on:
(a) visitors to our website, www.auricle.co.uk;
(b) anyone who interacts with us or contacts us through social media
(c) anyone who contacts us
(d) anyone who makes a purchase through our website;
(e) anyone who subscribes to our newsletter
(f) anyone who signs up to one of our campaigns
(g) anyone that completes a piercing consent form
2.1.2 Cookies
Cookies are small files of letters and numbers that we store on your browser or the hard drive of your device. Like most websites, we use cookies on our website for our legitimate interests. There are different types of cookies that we use for different purposes; however generally speaking cookies help us to distinguish you from other users of our website, which allows us to provide you a better experience and also allows us to improve our website.
You can block cookies at any time by activating the setting on your browser that allows you to refuse some or all cookies. However, if you do block cookies there may be parts of our website that you will be unable to access or that will not function properly.
We use the following types of cookies:
(a) Strictly necessary cookies.
These are cookies that are essential for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
(b) Analytical/performance cookies.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
2.1.3 Third party services.
Whenever you visit our website, Auricle will use a third party service, Google Analytics, for legitimate interests, to collect standard information about your website use, such as internet logs and details of your visitor behaviour patterns. The reason we use this service is so that we can find out how many people visit the website and the various parts of the website. This information helps us to find out how our website is working and how to improve it. We do not identify anyone, and we do not make or allow Google Analytics to (or attempt to) identify anyone visiting our website.
2.2 Social media
Our website contains links to our social media pages. Any information you provide to us via social media (including messaging, "liking", "following" and other communications) is controlled by the social media network. We currently use:
2.2.1 Facebook, which has its own privacy notice that can be located at https://www.facebook.com/privacy/explanation; and
2.2.2 Instagram, which has its own privacy notice that can be located at https://help.instagram.com/519522125107875; and
2.2.3 Pinterest, which has its own privacy notice that can be located at https://policy.pinterest.com/en-gb/cookies.
We recommend that you read their privacy notices and contact them directly if you have any concerns regarding their use of your personal information.
2.3 Contacting us
Our website provides you with different ways to contact us. All communications are handled, reviewed and responded to internally by us.
Please note, however, that:
(a) email monitoring or blocking software may also be used and that you have a responsibility to ensure that any email you send to us is within the bounds of the law;
(b) we use WhatsApp for our main messaging system, which provides caller ID services, we will only use this information for the purposes of handling your message and contacting you in relation to the purpose of your message.
INFORMATION ABOUT OUR USE OF COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
Strictly necessary cookies.
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies.
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after 45 days.